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RETURNS

Returns are available for purchases made directly from Pelnut website for 7 days after the original purchase date.


1. Get RMA number

Contact our Customer Support team to briefly describe your issue, we will issue you return merchandise authorization (RMA) number.

2. Fill return form

Fill the return form you got inside the box or ask our customer service agent to send it for you then print the return form by yourself.

3. Prepare shipment

Tear off Return Form Slip (RFS) portion then write RMA number you got from us and fill in the return code that best explains the reason for your return.

4. Pack items

Place the Return Form Slip together with the item(s) you wish to return and securely pack it in a suitable box, e.g the one you got from Pelnut.

REFUNDS
Payments with credit cards will be refunded back to the card you chose during checkout and may take up to 4 business days to clear in your bank account. If you paid by cash to delivery courier we will execute direct bank transfer to your bank account, to your provided IBAN details.
RETURN DOES NOT COVER
Custom made preorders, which are not pre-manufactured and manufactured according to the buyer’s individual choice or decision by or on goods which are clearly tailored to the buyer’s personal use.

Packaged Items, which were unsealed or seals were damaged or opened after delivery.
Products purchased from dealers or resellers and not pelnut.com directly.
Digital content purchases.
Business entities or goods that have been purchased for commercial rather than own use.
RETURN SHIPPING FEES
If the return reason is not a result of Pelnut error, original shipping cost paid during shipping will not be reimbursed back, additionally, return shipping expenses will be deducted from the amount you paid. If the return is the result of Pelnut error, shipping back will cost you nothing and we’ll refund original shipping costs as well.

WARRANTY

PELNUT warrants its products against defects in materials and workmanship for a period of up to eighteen months. Pelnut will repair or replace its product if, due to defective parts or workmanship, it does not perform as specified or as manufacturers described. This warranty covers only repair or replacement of the product itself. This warranty is extended to the original consumer purchaser only. In no event does this warranty extend to instances where the product is damaged through uses for which it was not intended, misuse, mishandling, removal and/or re-installation, neglect, accident or tampering. In no event shall Pelnut be liable for any indirect, incidental or consequential damages, or lost profits arising out of or related to this product, or the performance or breach thereof, even if Pelnut has been advised of the possibility thereof. Pelnut liability to the customer, if any, shall in no event exceed the total of the purchase price. This warranty does not cover normal wear and tear, or damage to any third party product used in connection with this product. Any representations or promises inconsistent, or in addition to this warranty are unauthorized and shall not be binding upon Pelnut.

In the event Pelnut determines, in its sole discretion, that the Product suffers from defects in material or workmanship and does not substantially conform to the published specifications under normal use, for as long as you own the Product and during the limited warranty period, and subject to the conditions and exceptions stated in this Agreement, Pelnut will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) Refund the then current market value of the Product at the time the warranty claim is made to Pelnut if Pelnut is unable to repair or replace the Product. In the case of replacements, Pelnut may replace Your Product with one that was previously used or tested to meet previous specifications. The warranty period for repaired and replaced products will not be extended and is warranted for the remainder of the warranty period, from the original date of purchase. However, in the case of NTF (No Trouble Found) through a diagnosis, Your Product will be sent back to You. You should always back up the important data. This warranty is provided only to You and is not transferable.
HOW TO


1. Contact customer support

Contact our Consumer Support team and briefly describe your issue, we will issue you Warranty Merchandise Authorization (WMA) number.

2. Fill warranty form

Fill in and print Warranty Merchandise Authorization Form (WMAF).

3. Prepare shipment

We will book DPD courier that will collect your shipment.

4. Product return

Pelnut replaces or repairs reported products and send them back to the consumer.

CONDITIONS OF WARRANTY
The consumer must retain proof of purchase for the warranty period.

The warranty period is valid from the original date of purchase of the product.
This warranty extends only to the defects in material or workmanship occurring during normal use of the product.
WARRANTY DOES NOT COVER
Goods that are physically damaged or altered as a result of misuse by the consumer.

Goods that are damaged as a result of other third-party products, including software.
Goods that are damaged as a result of environmental damage e.i (heat, humidity, liquid, overcurrent and etc.).
Goods that were used for a purpose other than the manufacturers described;
Goods whose faults have resulted from the buyer’s fault;
Goods with damaged serial stickers or safety seals;

Any misrepresentations given that are not covered by this warranty.
The buyer does not provide the purchase receipt (account, check, leasing agreement);

Loss of data contained in flash memories, hard drives for repairs or replacements.
Naturally degrading components (i.e wires, connectors, battery, holders, keypads, etc.).
Any alterations, modifications, or removal of any Manufacturers labels or barcodes on the Product.
RESTOCKING FEES

Pelnut may impose a restocking fee equal of 20 EUR for goods that are returned claiming for “Product Defect Report” if the goods are in violation of the terms of the contract and are either damaged, modified, tampered with, altered, affected by improper use.