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RETURNS

Returns are available for purchases made directly from Pelnut website for 14-days after the order delivery date.

1. Fill out Return-form

Contact our Customer Support team and briefly describe your issue, we’ll provide you a return form and merchandise authorization (RMA) number. Write down the RMA number and the return code that best explains the reason for your return in suitable fields.

2. Prepare the Shipment

Tear off the bottom portion of the return form and place it together with the items you wish to return packing them the way they came in preserving all original packaging and include the product warranty card.

3. Driver picks up the shipment

We’ll book the courier that will arrive your given convenient day and time to your provided address and picks up the shipment. Optionally you can deliver the shipment to the nearest Drop-Off locker box provided on return instructions.

4. We give your money back

Funds for orders that were paid with the card are refunded back to the same card you used during the payment and may take up to 3 business days to clear in your bank account. If you paid with cash to the delivery driver, we will execute a direct money transfer to your provided bank account.


RETURN DOES NOT COVER
Custom made preorders, which are manufactured or assembled according to the buyer’s individual choice or decision or which are clearly tailored to the buyer’s personal use.
Exclusively packaged Items, which were unsealed or seals were damaged or opened after delivery.
Items whose packaging was destroyed or damaged or is missing.
Products purchased from dealers or resellers and not pelnut.com directly.
Digital content purchases.
Order returns for business entities that have been purchased for commercial use rather than own use.

RETURN SHIPPING FEES
If the return reason is not a result of Pelnut error, delivery expenses are not being reimbursed back, and collecting the shipment will cost you as well. If the return is the result of Pelnut error, shipping back will cost you nothing and we’ll refund the original shipping costs as well.

 

WARRANTY

Every manufacturer brand product sold by Pelnut comes with a limited 12-months manufacturer hardware warranty plan governed by terms and conditions applicable to that manufacturer, certain limitations i.e shelf-life apply, for more information please refer to the specific manufacturer’s warranty terms and conditions, for example, Dell Services are available all around the world and Dell International Services offers the security of knowing you can receive service and support in your home or outside your home country.. Certain Manufacturer brands such as Dell offers an opportunity to extend the warranty at any chosen time within the entire 12-month period, for information on how to apply for a warranty extension please contact Pelnut support team.

PELNUT insures products against defects in materials and workmanship with a separate limited warranty coverage plan for a twenty-four months (24-months) period. Pelnut will repair or replace its product if, due to defective parts or workmanship, if it does not perform as specified or as manufacturers described. This insurance warranty covers only repair or replacement of the product itself. This insurance warranty is extended to the original consumer purchaser but may be transferred as well. In no event does this insurance warranty extend to instances where the product is damaged through uses for which it was not intended, misuse, mishandling, removal and or reinstallation, neglect, accident, or tampering. In no event shall Pelnut be liable for any indirect, incidental, or consequential damages, or lost profits arising out of or related to this product, or the performance or breach thereof, even if Pelnut has been advised of the possibility thereof. Pelnut liability to the customer, if any, shall in no event exceed the total of the purchase price. This warranty does not cover normal wear and tear, or damage to any third party product used in connection with this product. Any representations or promises inconsistent, or in addition to this insurance warranty are unauthorized and shall not be binding upon Pelnut.

In the event Pelnut determines, in its sole discretion, that the Product suffers from defects in material or workmanship and does not substantially conform to the published specifications under normal use, during the limited insurance warranty period, and are subject to the conditions and exceptions stated in this Agreement, Pelnut will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) Reimburse full product value Product if Pelnut is unable to repair or replace the Product. In the case of replacements, Pelnut may replace Your Product with one that was previously used or tested to meet previous specifications. The insurance warranty period for repaired and replaced products will not be extended and is warranted for the remainder of the original insurance warranty period, from the original date of purchase. However, in the case of NTF (No Trouble Found) through a diagnosis, Your Product will be sent back to You. You should always back up the important data. You may request a warranty and or ownership transfer if you purchased or received a product from the original owner.

1. Fill warranty form

PELNUT will issue you a warranty authorization (WA) form where you describe the issue related to your claim.

2. Prepare shipment

Place the WA form together with the insured items and securely pack it in a suitable box, e.g the one you got from Pelnut.

3. Shipment pickup

PELNUT will book a courier that will arrive to pick up the shipment that you have prepared.

4. Repair and Return

Pelnut will repair or replace your products and send them back to you.


CONDITIONS OF WARRANTY
The consumer must retain the proof of purchase for the warranty period.
The warranty period is valid from the original date of purchase of the product.
This warranty extends only to the defects in material or workmanship occurring during normal use of the product.

WARRANTY DOES NOT COVER
Goods that are physically damaged or altered as a result of misuse by the consumer.

Goods that are damaged as a result of other third-party products, including software.
Goods that are damaged as a result of environmental damage e.i (heat, humidity, liquid, overcurrent and etc.).
Goods that were used for a purpose other than the manufacturers described;
Goods whose faults have resulted from the buyer’s fault;
Goods with damaged serial stickers or safety seals;

To any misrepresentations given that are not covered by this warranty.
The buyer does not provide the purchase receipt (account, check, leasing agreement);

Loss of data contained in flash memories, hard drives for repairs or replacements.
Naturally degrading components (i.e wires, connectors, battery, holders, keypads, etc.).
Any alterations, modifications, or removal of any Manufacturers labels or barcodes on the Product.

RESTOCKING FEES
Pelnut may impose a restocking fee for goods that are returned for “Warranty Authorisation” claim if those goods are in violation of the terms of the contract and are either damaged, modified, tampered with, altered, affected by improper use.