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SHIPPING

General information

Orders to European countries are sent from Lithuanian warehouse and are delivered within 1-7 business days based on destination country distance. Estimate delivery time and the carrier will be shown in your shopping bag automatically, however, you can check the estimates to a specific address anytime by using a calculator. Click on “Calculate shipping” then select your Country, city, and postal code.

Delivery to European union

DPD Group: Estimate delivery between 1-7 business days. For example, delivery to Greece require 7 business days while delivery to Germany will probably take 3 business days.

DHL Express: Estimate delivery between 2-3 business days regardless of the Country.

No Tax: Orders shipped to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom are exempt from Customs Duties and Taxes.

International delivery

DHL Express: Estimate delivery between 3-4 business days regardless of the Country.

Duties and Taxes: Orders from Pelnut.com are shipped from Lithuania and may be subject to import taxes, customs duties, and fees levied the country you live in. Your government may impose import tax and/or Value Added Tax for shipments outside of your country.

Customs clearance: Pelnut is required by law to declare an accurate commercial value on all shipments destined to non-European Union countries. Customs clearance procedures vary by county, please contact your customs office for more information. Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

PREORDERS

What exactly is pre-order at pelnut.com? Pre-order is the sale of goods that are sourced from Canada to Lithuania. This happens when products are sold-out or haven’t been released yet but can be restocked upon request. Consequently, preorders at pelnut.com are accepted with no prior payment or with a partial payment received first. The preorder allows a customer to be the first in line to reserve a particular product.

How fast will I get my order? Pre-orders are fulfilled within the provided processing time that is stated on the individual product page, however, the recipient receives a personal email confirmation drafted by our sales manager that will review and confirm the delivery date for each case.

Would I need to pay any tax for pre-order? By placing a pre-order you are guaranteed to pay exactly what is billed on your invoice. You won’t need to pay import tax or other fees.

HANDLING

Orders are generally processed and sent the same day if it’s placed prior to 11:00 pm EET, if the order is submitted later than the given hour, it will be sent the next business day.

PAYMENTS

Card payment: Payments with bank cards are processed by Stripe and are enhanced with a 3-D Secure strong customer authentication system under EU Directive (EU) 2018/389. The cardholder is required to authenticate the payment through his bank account. For more information read Strong customer authentication (SCA). Accepted Cards: Visa, Mastercard, American Express, Discover, JCB, Dinners, Union Pay, Prepaid Cards.

Pay on deliveryCustomers from Estonia, Latvia, and Lithuania can pay their orders to the DPD driver with cash or bank card upon shipment delivery. Paying with cash requires an exact amount of money.

Order cancelation

Request to cancel the order can be made anytime. Contact our Support team and we’ll quickly set up the cancelation. Payments will be refunded back to the original payment source you chose during checkout.