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SHIPPING

EUROPEAN UNION

DPD: Orders made within the European Union are shipped with DPD shipping carrier and are delivered within 1-7 business days.
DHLOptionally customers can choose faster delivery option with DHL Express. Orders shipped with DHL are delivered within 1-2 business days.
Duties and Taxes: Orders shipped to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom are exempt from Customs Duties and Taxes.

NTERNATIONAL

DHLInternational orders are shipped by DHL Express shipping carrier and are delivered within 1-2 business days.
Duties and Taxes: Orders from Pelnut.com are shipped from Lithuania and may be subject to import taxes, customs duties, and fees levied the country you live in. Your government may impose import tax and/or Value Added Tax for shipments outside of your country.
Customs clearance
Pelnut is required by law to declare an accurate commercial value on all shipments destined to non-European Union countries. Customs clearance procedures vary by county, please contact your customs office for more information. Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

HANDLING

Orders are generally processed within 1 business day and will ship the same day if the order is placed prior to 2:00 pm EET.

PAYMENTS

Credit Card: Payments are processed by Stripe and are enhanced with a 3D-Secure system. Accepted Cards: Visa, Mastercard, American Express, Discover, JCB, Dinners, Union Pay, Prepaid Cards.
DPD Cash on DeliveryCustomers from Estonia, Latvia, Lithuania can check out to DPD Courier with Cash, Credit, and Debit card upon delivery. Do not forget to have the exact amount of cash when the courier arrives.
ORDER CANCELATION
As long as your order has not been sent out you can request to cancel the order. Contact our Support team and we’ll quickly set up the cancelation. Payments will be refunded to the original payment source you chose during a checkout.