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SHIPPING

General information
Orders are shipped with a Standard or Express delivery carrier of your choice are delivered within 1-7 business days based on how far the destination country is located. Delivery costs and carrier options will be shown in your shopping bag automatically once you add an item to your bag. Optionally you can check available shipping Carriers, prices, and delivery estimates manually by using a shipping calculator. Click on “calculate shipping” then select your Country, city, and postal code.

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DELIVERY TO EU

Orders to the European countries are shipped from our European warehouse and are transported with either Standard or Express shipping carrier of your choice that can be selected during checkout.

Standard delivery
The standard delivery is transported by DPD Group with estimated order delivery between 1-7 business days.
For exampledelivery to Greece require 7 business days while delivery to Germany will probably take 3 business days.

Express delivery
The express delivery is transported by DHL Express with estimated order delivery in 3-4 business days regardless of the Country.

Tax-Free
Orders shipped to the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) are exempt from import duties, fees, and taxes.

INTERNATIONAL DELIVERY

International order delivery is handled by the DHL Express shipping carrier. Orders are mailed from either our European or Canadian warehouse.

Express delivery
The express delivery is carried by DHL Express with estimated order delivery in 4-5 business days regardless of the Country.

Duties and Taxes
Any commercial importation, i.e., not for personal use, may be subject to entry requirements and payment of applicable import duties, fees, and taxes levied in the country you live in.

Customs clearance
Customs clearance procedures and times vary by country, please contact your local Customs and Border Protection office for more information. Please note that the customs clearance process can cause delays beyond our original delivery estimates.

BACK-ORDERS

What is back-order
Back-order is the sale of goods that would be sourced from Canada to our European warehouse in Lithuania. This happens when products are sold-out or not in stock or haven’t been released yet but can be back-ordered from the manufacturer upon request. With respect to the user, it’s very convenient cause preorders at pelnut.com in most cases are accepted with no prior payment and can be paid later during or prior to the delivery. The preorder allows a customer to be the first in line to reserve a particular product or order a product according to his individual needs.

How fast I will get my order?
Back-orders are fulfilled within the provided processing time that is stated on the individual product page, however, after the sale the recipient receives a personal email confirmation drafted by our sales manager that will review and confirm the delivery date for each case.

Would I need to pay any tax?
By placing a back-order you are guaranteed to pay exactly what is billed on your invoice. You don’t need to pay import tax or other fees, that would be paid by „Pelnut“.

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HANDLING

Orders are generally processed and sent the same day if it’s placed prior to 12:00 PM EET, if the order is submitted later than the given hour, it will be sent the next business day.

PAYMENTS

Bank transfer
Bank Transfer from one bank to another bank. The order can be paid prior to its dispatch by paying the pre-sent invoice.

Card payment
Payments with bank cards are processed by Stripe. Inc American financial services providing company software that is enhanced with a 3-D Secure strong customer authentication system ratified under EU Directive (EU) 2018/389, for more information read Strong customer authentication (SCA). The cardholder is required to authenticate and give such payment permission through his electronic bank account.

Accepted Cards: Visa, Mastercard, American Express, Discover, JCB, Dinners, Union Pay, Prepaid Cards.

Pay on delivery
Customers from Estonia, Latvia, and Lithuania can pay their orders to the DPD delivery driver with cash or bank card upon shipment delivery. Paying with cash requires an exact amount of money.

ORDER CANCELATION

Request to cancel the order can be made anytime. Contact our Support team and we’ll quickly set up the cancelation. Please refer to the Warranty and Returns appendix for the refund policy.