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SHIPPING

DELIVERY TO EUROPEAN UNION

Orders to European countries are shipped from Lithuania, Telšiai and are delivered within a week based on the country where they are being shipped to. You will see the exact delivery time and shipping methods on our shopping bag page, our system automatically detects accurate delivery time and available delivery method for you, however, you can always get the most accurate delivery method and time using our calculator tool. Look for CALCULATE SHIPPING tab, then select your Country and Postal code to get precise shipping method and delivery time result. Example in the image below.

DPD: Fast and secure delivery with DPD shipping carrier with estimate delivery between 1-7 business days. Example, delivery to Greece might require up to 7 business days while delivery to Germany will probably take 2 business days.
DHLThe fastest delivery method is DHL Express. Estimate delivery time with DHL Express is between 1-3 business days regardless of the Country.
Duties and Taxes Exempt: Orders shipped to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom are exempt from Customs Duties and Taxes.

INTERNATIONAL DELIVERY

DHL: Rest of the world shipping with DHL Express. Estimate delivery time with DHL Express is between 1-3 business days regardless of the Country.
Duties and Taxes: Orders from Pelnut.com are shipped from Lithuania and may be subject to import taxes, customs duties, and fees levied the country you live in. Your government may impose import tax and/or Value Added Tax for shipments outside of your country.
Customs clearance: Pelnut is required by law to declare an accurate commercial value on all shipments destined to non-European Union countries. Customs clearance procedures vary by county, please contact your customs office for more information. Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

PREORDERS

What exactly are Preorders at pelnut.com? Preorders are the sales of an item that we do not currently have in our inventory. This happens when products are sold-out or hasn’t been released yet but may be restocked upon request. Consequently, preorders at pelnut.com are accepted with no prior payment or with a partial payment received first. A preorder allows a customer to be the first in line to reserve a particular product.

How fast will I get my order? Preorders are fulfilled within the provided processing time that is stated on the individual product page. See an example image below.

Does Preorder have any additional fees or taxes? By placing a preorder you are Guaranteed to pay exactly the same what is billed on your invoice, you are not required to pay any tax or fee, we’ll take care of that.



HANDLING

Orders are generally processed the same day if the order is placed prior to 12:00 pm EET, if the order is submitted later than the given hour, it will be shipped the next business day.

PAYMENTS

Card payment: Payments with bank cards are processed by Stripe and enhanced with a 3-D Secure authentication system that directs the customer to his bank account to confirm and allow the payment. During this process, the cardholder is required to authenticate the payment through his bank account. For more information read Strong customer authentication (SCA). Accepted Cards: Visa, Mastercard, American Express, Discover, JCB, Dinners, Union Pay, Prepaid Cards.
Pay to a delivery driverCustomers from Estonia, Latvia, Lithuania can Pay to a DPD driver with Cash or Bank Card upon shipment delivery. Paying with cash requires an exact amount of money.
Order cancelation
As long as your order has not been sent out you can request to cancel the order. Contact our Support team and we’ll quickly set up the cancelation. Payments will be refunded back to the original payment source you chose during checkout.