GENERAL INFORMATION
Orders are shipped with a Standard or Express delivery carrier of your choice are delivered within 1-7 business days based on how far the destination country is located. Carriers, delivery costs, and estimates will be shown on the shopping bag page once you add an item to your bag. To check available shipping Carriers, prices, and delivery estimates for different regions use the shipping calculator tool. Click on “calculate shipping” then select your Country, city, and postal code.
Shipping calculator example
LEAD TIME
Lead time describes the amount of time it takes us to get the item from the manufacturer to our distribution facility or warehouse.
It includes the time frame in which the manufacturer process the order, manufactures a product, and delivers it to our facility, or a combination of these processes.
Lead time does not include actual shipping delivery times provided on the shopping bag page.
Total delivery time is a combination of Lead time plus Shipping time.
Lead time example
Orders to European countries are shipped from our European warehouse and are transported with either the Standard or Express shipping carrier of your choice that can be selected during checkout.
Standard delivery
The standard delivery is transported by DPD Group with estimated order delivery between 1-7 business days.
For example, delivery to Greece require 7 business days while delivery to Germany will probably take 3 business days.
Express delivery
The express delivery is transported by DHL Express with estimated order delivery in 3-4 business days regardless of the Country.
Tax-Free
Orders shipped to the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) are exempt from import duties, fees, and taxes.
Would I need to pay VAT or other taxes?
By placing an order you are guaranteed to pay exactly what is billed on your invoice. You don’t need to pay import VAT or other fees, those are paid by „PELNUT LLC“.
International order delivery is handled by the DHL Express shipping carrier. Orders are mailed from either our European or the US warehouse.
Express delivery
The express delivery is carried by DHL Express with estimated order delivery in 3-5 business days regardless of the Country.
Duties and Taxes
Any commercial importation, i.e., not for personal use, may be subject to entry requirements and payment of applicable import duties, fees, and taxes levied in the country you live in.
Check with your local Customs office to find out if there are any exempts from import duties or taxes for goods coming as a way of personal use purchase.
Would I need to pay VAT or other taxes?
Once your shipment reaches your country’s port of entry and Customs declares that the shipment is liable to customs clearance and or other duties you will be required to pay import VAT, or taxes levied in your country.
Customs clearance
Customs clearance procedures and times vary by country, please contact your local Customs and Border Protection office for more information.
Please note that the customs clearance process can cause delays beyond our original delivery estimates.
Orders are generally processed and sent the same day if it’s placed prior to 12:00 PM EET, if the order is submitted later than the given hour, it will be sent the next business day.
Bank transfer
Bank Transfer from one bank to another bank. The order can be paid prior to its dispatch by paying the invoice.
Card payment
Payments with bank cards are processed by Stripe. Inc American financial service provider and are encrypted with a 3-D Secure strong customer authentication system ratified under EU Directive (EU) 2018/389, for more information read Strong customer authentication (SCA). The cardholder is required to authenticate and give such payment permission through his electronic bank account.
Accepted Cards: Visa, Mastercard, American Express, Discover, JCB, Dinners, Union Pay, Prepaid Cards.
Pay on delivery
Customers from Estonia, Latvia, and Lithuania can pay their orders to the DPD delivery driver with cash or bank card upon shipment delivery. Paying with cash requires an exact amount of money.
Request to cancel the order can be made anytime. Contact our Support team and we’ll quickly set up the cancelation. Please refer to the Warranty and Returns appendix for the refund policy.